Pursuant to Section 6(2)(f) of the Monetary Authority Law (MAL), the Authority is obliged to recognise the need for transparency and fairness.
In this regard, the Procedure to File Complaints document includes details on how to file complaints regarding the way in which the Authority carries out its functions.
For the purposes of this procedure, “complaint” means any expression of dissatisfaction about the manner in which the Authority has carried out its functions under the MAL and the regulatory laws, or the conduct of the Authority’s management, employees or persons acting on its behalf in the purported exercise of such functions.
Complaints about the way in which the Authority has acted or omitted to act (ie: allegations of misconduct), includes alleging, but not limited to:
mistakes and lack of care;
lack of integrity
Any person directly affected by the way in which the Authority has carried out its functions may file a complaint in writing to Managing Director, Mrs. Cindy Scotland.
Complaints connected with the operations or management of licensees (or persons operating without a proper licence) should be directed to the Head of the relevant supervisory division and copied to the Managing Director, Mrs. Cindy Scotland. See Management Team for a full list of HODs. A person filing a complaint may also do so by selecting the relevant division from the dropdown menu in the form below.
The Authority will not accept anonymous complaints.
All documents can be submitted by any of the following means:
P.O. Box 10052
Grand Cayman KY1-1001
The Authority will acknowledge receipt of the complaint within five working days.