Complaints

Pursuant to Section 6(2)(f) of the Monetary Authority Act (MAA), the Cayman Islands Monetary Authority (CIMA) is obliged to recognise the need for transparency and fairness.   

In addition, as part of CIMA’s responsibility under section 48(3), the following regulatory polices represent the Regulatory Handbook: 

• Complaints Against CIMA 
• Complaints Against Regulated Entities  

Complaints Against CIMA

For the purposes of this procedure, “complaint” means any expression of dissatisfaction about the manner in which CIMA has carried out its functions under the MAA and other regulatory acts. These include, but are not limited to alleging: 

• Operational functions
• Regulatory & supervisory functions
• Contractual or commercial disputes
• Personnel misconduct
• Board of Directors misconduct

Complaints Against Regulated Entities

This refers to complaints connected with the operations or management of licensees, or persons operating without a proper licence.  

Who May Complain

Any person directly affected by the way in which CIMA or its licensees has carried out its functions may file a complaint. CIMA will not accept anonymous complaints. For expedited processing, please use the online form below.